JCM Pharmacy strives to make high quality and affordable
medication available to people all over the world through discreet, professional,
and courteous service.
Established in 1962 as a single story storefront 'mom'
and 'pop' neighborhood pharmacy in Singapore. We've since slowly
but surely expanded our privately owned company that now operates 45+ pharmacies
in South East Asia in India, Malaysia, Singapore, Thailand, and Vietnam,
each branch owned and operated by a family member. We now also
have shipping/product/logistics centers in 4 countries: Singapore, Thailand,
the United Kingdom, including our main shipping center in Mumbai, India:
supplying our own pharmacies and also exporting world class generic Indian
pharmaceuticals worldwide. We are completely funded by internal capital
and proudly do business the old fashioned way, without a single cent of
financing or debt. JCM Pharma is fully bonded and licensed to export
pharmaceuticals by the FDA Maharashtra of the Government of India.
We went online in 1998 with a single computer and dial
up internet connection, focusing on the sales of prescription skin creams
(doing business under the name: RxCreams.com). At present,
we export more than 1,500 different medications of all drug categories.
Our internet order center is unique in that each sales desk is occupied
by an actual pharmacist. More than a decade later this department
has tens of thousands of regular and repeat customers worldwide in more
than 70 countries. Our formula for continued success has been
a simple one... reasonably priced quality medications and personalized
service. Our goal has always been to preserve that neighborhood
pharmacy feel, where you are familiar with your pharmacist, and each interaction
is one of mutual trust and understanding. For new customers, try
us and you'll see. For our regular customers, welcome back,
as always. Feel free to leave us some feedback on our feedback blog:
Pharmacy Customer Feedback and Reviews
We ship out products manufactured by major global
pharmaceutical companies such as: Abbott, AstraZeneca, Bayer, GlaxoSmithKline,
Johnson and Johnson, Ortho-McNeil, Roche, Sanofi, Schering-Plough, Stiefel
Labs, etc. in India, Malaysia, and Singapore. These are the same
firms that you know 'from home' but more often than not, their overseas
pricing on the exact same products are lower than in their home markets.
We also ship out Made in India medications from Indian multinational pharmaceutical
firms such as Ajanta, Aventis, Cadila, Cipla, Ipca, Parex, Ranbaxy, RSM
Pharma, Sun Pharma and others. These manufacturers have been certified
and licensed by the local FDA and also export and license their drugs in
all major markets, approved by various FDA organizations worldwide.
All medications will arrive in the original manufacturer blister packs,
and in most cases we will not ship cardboard packaging to save on volume
weight (and postal/shipping costs).
We accept all major credit and debit cards, which
includes any credit, debit, gift, or prepaid card with an American Express,
Discover, Mastercard, or Visa logo through our various merchant accounts.
We also accept payment via payment services such as Alert Pay / Payza,
Dwolla, Google Checkout/Google Wallet, Netspend, OK Pay, PayWeb, Paxum,
Pecunix, RedPass, Serve, Skrill/Moneybookers and Square Cash. We
also accept payments by Bitcoins (BTC). Payments can also be made
through MoneyGram and W. Union transfers. In addition, we are
one of the few online pharmacies that accepts US origin bank to bank (ACH)
transfers (including mobile payments). We also have the capacity
to accept cash deposits at eight different US banks, and SWIFT transfers
to one Hong Kong Bank, one India bank, and one Singapore bank. Just
select the payment method you prefer in the order
form and that's how we will bill you.
Shipping and Shipping Terms
Upon receipt of payment, orders will be shipped out
the next mailing day (which is typically within 24 hours and at most within
72 hours if you order on a Friday night).
Guarantees and Refunds
All packages are mailed out via first class registered
air mail. Shipping is free and included in all pricing
for your convenience. The average shipment time frame, including
customs clearance time (both outbound and inbound) is around 15-20 mailing
days to most countries.
EMS shipping is available for an additional $25
per package (but not recommended as your local customs service may still
delay your order).
We operate 365 days a year with no working holidays.
The only time shipments can be delayed is when there is a local (Indian,
Malaysian, or Singaporean) postal/public holiday.
Tracking numbers will be emailed to customers within
48 hours of mail out, or as soon as any particular shipping day's numbers
are entered into our system. Please be patient with this as
we deal with hundreds of outbound packages every single day.
Everyone says satisfaction is guaranteed.
We say so as well but we back it up with execution. Any order
that customers feel may be lost will be refunded in full until arrival
if it goes over 30 days from the time of mail out. If you aren't
satisfied with the product or service, just let us know. We are more
than willing to refund you in full, provide you with full or partial store
credit, or reship your order should you choose that option.
Customer Service and Support
All emails and inquiries will be answered within one
business day, often sooner in real time. You can email us at
Our backup email address is firstname.lastname@example.org
if you feel like your emails (or our emails) aren't getting through or
getting filtered out as junk mail or spam. Our Skype
contact name is: Jcm.service Our Line ID is also: Jcm.service
If you have any comments or suggestions for improvement you'd like to share
with us, we're always listening, feel free to write us.